Privacy policy

Last updated: 5 November 2026

Who we are

Gotronic Limited (Gotronic Ltd) is responsible for the personal information collected through this website and our repair and service enquiries. You can contact us at jason@gotronic.co.uk, on 0121 557 3837, or at Units 45 & 46, Queens Court Trading Estate, Greets Green Road, West Bromwich, West Midlands, B70 9EQ, United Kingdom.

Information we collect

When you contact us, we collect the information you provide, such as your name, company name, email address, telephone number, equipment manufacturer and part number, fault description, photographs and related correspondence. Please avoid including sensitive personal information or photographs of people when submitting equipment details.

Our hosting and security services may also process technical information, including your IP address, browser information, requested pages and access times, to operate and protect the website. IP addresses and other technical identifiers can be personal information. Cookie preferences are processed by our consent-management service.

Why we use your information

We use enquiry information to answer questions, assess equipment faults, prepare quotations and arrange or provide repairs. For business contacts, our lawful basis is our legitimate interest in responding to enquiries and managing customer relationships. Where you are personally entering into a contract with us, we may also use your information to take steps you request before a contract or to perform that contract.

We rely on our legitimate interests in maintaining a reliable, secure website and preventing misuse when processing relevant technical information. Where we must keep information to meet a legal obligation, that obligation is our lawful basis. Any non-essential storage or tracking that requires consent is subject to your cookie choices. Simply browsing this website does not constitute consent to optional tracking.

You choose whether to send an enquiry. The fields marked as required help us respond and assess the request; without sufficient contact and fault details, we may be unable to help. The website enquiry process does not make decisions with legal or similarly significant effects about you automatically.

Where information is stored and who can receive it

Enquiry records are stored using Google cloud services. Our website is hosted by LCN, and form submissions are sent to the Gotronic team by email. An equipment photograph submitted with an enquiry is sent with that enquiry and is not added to the public WordPress media library.

Relevant information may be processed by the staff handling your enquiry and the service providers needed to host the website, deliver email, store records and manage cookie preferences, including Google, LCN and Termly. We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Google and other service providers operate internationally. Processing locations depend on the particular service and its configuration; Google cloud storage should not be understood as a guarantee that all processing takes place in the UK. Contact us for information about the locations and transfer arrangements applying to your enquiry records.

How long we keep information

Enquiries that do not lead to a repair or sale are kept for up to 12 months after our last contact about the enquiry. If an enquiry leads to work, relevant information becomes part of the customer or repair record and is retained for the period needed to provide the service, handle warranty issues and meet applicable record-keeping obligations. Information needed for an ongoing complaint or legal claim may need to be kept for longer.

Technical logs and cookie-preference records have their own retention periods, depending on their purpose and the service involved. See our cookie policy for the storage periods described there, or contact us for information about a particular record.

Cookies, Analytics and advertising

This website does not use Google Analytics or Google Ads. Using Google cloud services to store enquiries does not mean we use those advertising or analytics products.

We use Termly to present cookie choices and record preferences. For details of cookies and similar storage, and to change your choices, see our cookie policy or use the Cookie preferences link in the footer.

Your rights

Depending on the circumstances and lawful basis, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing and receive certain information in a portable format. These rights are subject to legal conditions and exceptions.

Your right to object: you can object to processing based on our legitimate interests. Tell us about your particular circumstances so we can consider your request. Where processing is based on consent, you can withdraw that consent at any time; this does not affect processing that was lawful before withdrawal.

To make a request, email jason@gotronic.co.uk. We may need information to confirm your identity before disclosing or changing personal records.

Complaints and changes

Please contact us if you have a concern about how we handle your information. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Visit ico.org.uk/make-a-complaint for details.

We will update this notice when our website or information-handling practices change. The date above shows when this version was last updated.