FAQ's

Where is your workshop located?

We are based in West Bromwich in the Midlands.
Our address is:

Unit 46 Queens Court Trading Estate
Greets Green Road
West Bromwich
West Midlands, UK
B70 9EQ

Do you charge to quote for a job?

All of our workshop based quotations are FREE. There may be a small carrier charge when returning items which have not been accepted. On-site work must be paid in full.

Do you charge for delivery and collection?

We do not charge for delivery or collection within the West Midlands.

Any work outside the West Midlands will be subject to a small carrier fee.

What levels of service do you offer?

When referring to electronic services, we offer four different levels.

Urgent Quote -

We aim to supply a quotation within 2 - 3 days of receipt of the job.

Quote -

We aim to supply a quotation within 7 - 10 days of receipt of the job.

Normal Service -

We aim to repair and return the job within 2 - 3 weeks of receipt of the job.

Emergency Service -

We aim to repair and return the job as soon as humanly possible.

Do you have a quality policy in place?

We are currently accredited with ISO 9001:2008 by TUV.

What warranty period do you offer?

We currently offer a full 12 months warranty on all repairs. The warranty period begins once the item is installed.

What hours do you operate?

We cover 24 hours a day, 7 days a week. Using telephone number 0121 557 3837

The workshop is open from 0800 - 1630, Monday to Friday.

Do you cover site work?

Yes. Our engineers are fully trained to work on most equipment used within the industry.

When an engineer is requested on site, you will be charged the applicable hourly rate from the moment he leaves our workshop until he returns. He will provide you with a service report, outlining the work carried out and also his start and finish times.

How do I set up an account with gotronic Ltd?

Setting up an account with gotronic Ltd couldn't be easier.

Call on 0121 557 3837 and either ask for a representative to call in or an info pack to be sent to you.